Shipping Policy

Thank you for shopping with us! We are committed to delivering your order in a timely and efficient manner. Below is an overview of our shipping policy:

1. Processing Time

  • Orders are typically processed within 1-3 business days from the time they are placed.
  • Orders are processed and shipped only on business days (Monday through Friday), excluding weekends and holidays.
  • If you place an order on a holiday, it will be processed the following business day.

2. Shipping Methods & Delivery Time

We offer various shipping options depending on your location. The available methods and expected delivery times will be shown at checkout. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days

Note: Delivery times may vary based on location, weather conditions, or other factors outside of our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order, shipping method selected, and your delivery address. 

4. International Shipping

  • We currently do not sell/ship internationally 

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, which you can use to monitor the progress of your shipment.

6. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses 

7. Lost or Damaged Packages

If your package is lost or damaged during transit:

  • Lost packages: We will work with the carrier to track down your package and resolve the issue. If the package cannot be located, we may offer a replacement or store credit depending on the situation.
  • Damaged packages: If your package arrives damaged, please contact us within 7 days of receiving the shipment. We will assist you with filing a claim with the carrier and issuing a replacement or store credit where applicable.

8. Returns & Exchanges

No returns or exchanges at this time 

9. Customer Support

If you have any questions about shipping or need assistance with your order, please feel free to contact us at:

  • Email: nupathapothecary@gmail.com

We are here to help and will respond to your inquiries as quickly as possible.